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Video-Storm.com Policies

Privacy Policy

Video-Storm.com will NEVER sell, trade, or give out any personal information about our customers and members.  Our mailing lists and customer accounts are not shared with anyone, ever!  The only information from your account which will ever be displayed on our public pages is the Alias you entered when creating your account.  This is used to identify any submissions you have made to our forums.

Credit card numbers from purchases on Video-Storm.com are not stored or received on or by this server.  They are handled strictly by the servicing agent you choose.  We prefer you use Paypal, but all our payment service providers have guaranteed security.  Please visit their website for more information.

Copyrights

All information contained on this site is copyrighted by Video-Storm.com.   Do not publish, distribute, or sell any of these copyrighted materials.  If you find our material on another web site, please report the possible copyright infringement to us.

100% Risk Free Guarantee

Most Video-Storm.com products come with a 100% risk free guarantee.  The product description will indicate if the item is covered by this policy.  These products are directly supported by our team of highly experienced video engineers.  Your questions will be answered by the same people who designed the product.  We go to great lengths to ensure our products will perform satisfactorily in your home.  However, in the rare event we cannot resolve issues or if you are not satisfied with the product for any other reason, these products may be returned for a full refund.  The return period is the longest of 30 days from purchase or 30 days from the resolution of any issues reported to technical support during the first month of purchase. 

Return Policy

When you receive your shipment, immediately inspect the package for shipping damage.  While it is extremely rare for shipping damage to occur, if your package is damaged notify the shipping company AND Video-Storm.com of the damage within two days.  If shipping insurance has been purchased, you will be reimbursed by the shipping company for the damaged item.  However, it is your responsibility to notify both parties within two days of receiving the damaged item.

If you decide you need to return a non-defective and undamaged product, you will need to request an RMA  and receive a RMA number from Video-Storm.com.  No returns will be accepted without an official RMA number.  An RMA can be requested up to 30 days from the shipping date (unless covered by risk free guarantee), and product must be received within 10 days of the RMA receipt.

Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. Place the manufacturer's box into a shipping box. Please do not put any stickers or labels on the original manufacturer's packaging. Please ship the items back to us prepaid. For your protection, make sure to insure the package. Video-Storm.com cannot be responsible for lost or damaged packages.  Some items may require a 10% to 15% restocking fee, you will be notified with your RMA if a restocking fee will be charged.  If anything is missing from the returned product, a restocking fee will also be charged.  Items covered by the risk free guarantee never have a restocking fee unless parts are missing.  If you would like find out if a specific item will have a restocking fee if returned, please contact us.  Shipping charges are generally not refundable unless we have made an error in your order.

Warranties

The merchandise sold on our site is designed and manufactured by Video Storm LLC.   We use the most reliable components on the market, and the products are designed to last.  Our warranty covers parts and labor for 1 full year following purchase, and parts only for 3 years.  In the unlikely event you receive an item that was not damaged in shipping but is defective please contact us and we will repair or replace the item promptly.